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Live session

One job, start to finish: a live look inside a fire protection company's day

The job was done last Tuesday. The invoice still has not gone out.

If you run a fire protection company, you know where the money leaks. A maintenance date slips because it lived in a spreadsheet. A service report sits as a photo in a chat thread. Finished work waits for month end to be billed, and some of it never is.

In this session I take one job from the first enquiry to the paid invoice, live, in Firavia. You will watch the office, the technician's phone and the customer's portal work on the same job. It is not a recording. If something breaks, you will see it break.

You will see

• A quotation accepted by the customer, and the person who wrote it told at once
• A job booked on a calendar that knows who is on leave
• A technician clock in on site, raise a fault he found, and get the report signed on his phone
• Finished work appear as a list waiting to be billed, and the invoice raised from it
• What your customer sees in their own portal: what is due, what is overdue, and the real documents

Who it is for

Owners, operations managers and accounts staff at companies that service fire systems, supply fire protection equipment, or do both.

Presented by

Nur Afiq, who builds Firavia.

The session is recorded and everyone who confirms their registration gets the recording. The company shown in the demo is invented; no real customer's data appears.

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