Terms of service

Effective 26 October 2026 · Lyt Brox Pte Ltd, Singapore

These terms govern your company's use of Firavia, operated by Lyt Brox Pte Ltd, a company registered in Singapore. By creating a workspace you agree to them on behalf of your company. They are written to be understood; where they must be firm, they say so plainly.

1. The service

Firavia is operations software for fire protection companies: maintenance scheduling, work orders, field reports, quotations, invoicing, stock, a customer portal, and AI-assisted features. We add and refine features continuously; we will not remove a capability material to your operations without reasonable notice.

2. Trial and payment

• The trial is 14 days, full product, card required, $0 charged during the trial. Cancel before it ends and you pay nothing.
• Firavia is priced per module, per person. Field Service, the base that runs your jobs from booking to signed report, invoice and payment, is always included; you add the other modules you need. Each module is priced for the first person and then for each further person, at the prices published at firavia.com/#pricing.
• You choose the currency and the billing period at signup: US dollars, Australian dollars or Singapore dollars, billed monthly or yearly. Yearly billing costs at least 20% less than paying monthly and is charged once a year, in advance. Your subscription stays in the currency you chose. Payment is taken by Stripe from the card on file.
• To move from monthly to yearly billing, ask us through a support request; the yearly period starts at your next renewal, in the same currency.
• Adding a person during a billing period is charged at once, for the part of the period that is left, so every person on your subscription renews on the same date. You see it as an invoice on the day you add them, not at your next renewal. In the last 24 hours before a renewal, the hours left are free and the person is charged from the renewal.
• A module added during a billing period, through a support request, is charged the same way: at once, for the part of the period that is left, so it renews on the same date as everything else.
• Removing a person (deactivating them) or a module reduces your charge from your next renewal. Until your renewal, a removed person's seat stays paid for, so adding someone in their place costs nothing extra. A module removed through a support request stays available until the end of the period you have paid for, and comes off at your renewal. We do not refund the part of a period already paid for.
• Prices may change with at least 30 days' email notice. A change applies from your next renewal (on yearly billing, your next yearly charge), never retroactively.
• If a payment fails we retry, then suspend the workspace until it succeeds. Your data is not deleted for non-payment within the retention window below.

3. Cancelling

Cancel any time from Settings → Plan & billing. Cancellation takes effect at the end of the paid period; you keep access until then. We do not refund part of a paid period, monthly or yearly. After cancellation your workspace is retained for 30 days for export or reactivation, then deleted.

4. Your data

• Your operational data belongs to your company. We process it only to provide the service, as described in the privacy policy.
• You can request a full export of your data at any time.
• You are responsible for the lawfulness of the data you put in — in particular, that you may lawfully store your customers' and employees' details and grant portal access.

5. AI features

AI features suggest: they structure enquiries, extract document fields, draft answers and propose schedules. A person confirms before anything is saved, and you are responsible for reviewing suggestions before relying on them. AI output can be wrong; the product is designed so that a wrong suggestion, unconfirmed, changes nothing.

6. Not fire-safety advice

Firavia records and organizes your work. It is not a fire-safety authority, does not certify compliance, and does not replace your professional judgment or your obligations under the codes and regulations that govern your work (including SCDF requirements in Singapore or their equivalents elsewhere). Responsibility for regulatory compliance of the physical work stays with your company. A missed reminder, however caused, does not transfer that responsibility to us.

7. Acceptable use

• No unlawful content, no infringing material, no data you have no right to hold.
• No probing, scanning or testing the security of the service without our written agreement.
• No reselling or white-labelling the service without a written agreement.
• Fair use applies to AI features and storage; we will talk to you before acting on any excess.

8. Availability and support

We run Firavia on reputable cloud infrastructure and aim for it to be available whenever your team needs it, but we do not promise uninterrupted service on the standard plan. Support is in-product; we aim to answer within the same working day. Enterprise agreements can add specific commitments.

9. Liability

To the extent the law allows: our total liability for any claims arising from the service in any 12-month period is capped at the fees you paid us in that period, and neither party is liable to the other for indirect or consequential losses (including lost profits or lost business). Nothing here excludes liability that cannot lawfully be excluded.

10. Termination for cause

We may suspend or terminate a workspace that materially breaches these terms, with notice and a chance to fix the breach where that is reasonable. You may terminate immediately if we materially breach and do not fix it within 14 days of your notice.

11. Changes and governing law

If we materially change these terms we notify workspace admins by email at least 14 days before the change takes effect; continuing to use the service after that accepts the change. These terms are governed by the laws of Singapore, and disputes belong to the courts of Singapore.

Contact

Lyt Brox Pte Ltd, Singapore · support@firavia.com